.procmailrc.dist

# --
# OTOBO is a web-based ticketing system for service organisations.
# --
# Copyright (C) 2001-2019 OTRS AG, https://otrs.com/
# Copyright (C) 2019-2024 Rother OSS GmbH, https://otobo.io/
# --
# This program is free software: you can redistribute it and/or modify it under
# the terms of the GNU General Public License as published by the Free Software
# Foundation, either version 3 of the License, or (at your option) any later version.
# This program is distributed in the hope that it will be useful, but WITHOUT
# ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
# FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.
# You should have received a copy of the GNU General Public License
# along with this program. If not, see <https://www.gnu.org/licenses/>.
# --

#SYS_HOME=/opt/otobo/
SYS_HOME=$HOME

SHELL=/bin/sh
PATH=/bin:/usr/bin:/usr/local/bin
MONTHFOLDER=`date +%Y-%m`
YEARFOLDER=`date +%Y`
LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log
VERBOSE=on
COMSAT=no


# Remove all X-OTOBO Header (allow this only for trusted email)
# e. g. from *@example.com

:0 fhw :
* !^From.*@example.com
| grep -vi '^X-OTOBO-'

# or just no emails with "X-OTOBO-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
#:0 fhw :
#* !^X-OTOBO-Ident: ahfiw2Fw32r230dddl2foeo3r
#| grep -vi '^X-OTOBO-'



# Examples for queue presorting.

:0 fhw :
* TO:.*@example.com
| formail -I "X-OTOBO-Queue: example"

:0 fhw :
* ^List-Id:.*OpenAntiVirus
| formail -I "X-OTOBO-Queue: OpenAntiVirus"


# Example for add free form key and value (max 3).

:0 fhw :
* TO:.*@example.com
| formail -I "X-OTOBO-ArticleKey1: Test" |  formail -I "X-OTOBO-ArticleValue1: True!"


# Example for assigning the "email domain as customer ID" automaticaly.

#:0hc
#CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i'
#
#:0 fhw :
#| formail -I "X-OTOBO-CustomerNo: $CUSTOMERID"


# Backup of all incoming emails.
# It's always better to have a backup of all incoming emails!

#:0 c :
#$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER


# Pipe all email into the PostMaster process.

:0 w
| $SYS_HOME/bin/otobo.Console.pl Maint::PostMaster::Read


# Spool all the rest (which the console command 'Maint::PostMaster::Read' can't process!)
# If the database is down or the console command 'Maint::PostMaster::Read' does not return success!

:0 :
$SYS_HOME/var/spool/.


# end of .procmailrc