Image file not loading in image viewer and not downloading

[kcrowe1981]

Ex image: https://specialcollections.du.edu/object/736837ab-e4bc-42ce-96b2-e58116510622 - thumbnail appears, but image file does not load in image viewer (viewer "spins") and also won't download.

We've seen this not infrequently with other records/objects/files that were migrated rather than ingested in this iteration of the repository.

• Item reingested - http://hdl.handle.net/10176/43968b10-18e3-4976-b8ff-3fe9dfaadaf2

[kcrowe1981]

Another example, it actually shows in the image viewer and downloads but the result is a blank white square. https://specialcollections.du.edu/object/b4457202-42bf-4b00-8c50-7657d2282bdf#?c=&m=&s=&cv=&xywh=-353%2C-3946%2C7052%2C15835

*This appears to have been a different issue and is resolved.

[kcrowe1981]

This whole collection: https://specialcollections.du.edu/object/bbf9ff30-b8d5-48a3-a45a-c8739ea9bf48. This one is recently ingested, and it ingested and rendered (what looked to be) correctly as it generated thumbnails, but the images don't render or download in the viewer, or in the back end.

• incorrect file extension in index records.

[kcrowe1981]

This one is TRYING to render but doesn't, in either the front end image viewer or back end: https://specialcollections.du.edu/object/84b42b50-836f-4374-9b98-bc767b049828.

[kcrowe1981]

something renders, but it's similar to the above comment, where it's not the fully rendered image but more of a "shadow" image: https://specialcollections.du.edu/object/75deacda-c05a-4ea6-8c27-c15ed4701776

https://specialcollections.du.edu/object/e109cd2c-7d85-41ee-98d2-11c287d29069#?c=&m=&s=&cv=&xywh=-531%2C-63%2C5562%2C3778.

• .tif is damaged. - Will run through convert service again. - These are files that were stored on the network share for a long period of time.

[freyesdulib]

Requests to DuraCloud paths are failing.
Error attempting to get content 'dip-store/5532/5e95/e2e7/4b9f/b409/f40b/57f4/c247/17246c64-6344-44a9-a903-057524b3ec2e_M123.03.0038.0007.00001_transfer-736837ab-e4bc-42ce-96b2-e58116510622/objects/b1d7c95a-8d52-433c-ba5e-96ae48619159-M123.03.0038.0007.00001.tif' in 'dip-store' due to: Could not find content item with ID dip-store/5532/5e95/e2e7/4b9f/b409/f40b/57f4/c247/17246c64-6344-44a9-a903-057524b3ec2e_M123.03.0038.0007.00001_transfer-736837ab-e4bc-42ce-96b2-e58116510622/objects/b1d7c95a-8d52-433c-ba5e-96ae48619159-M123.03.0038.0007.00001.tif in S3 bucket akiaicqxnmedjg7c5xeq.dip-store. S3 error: Not Found (Service: Amazon S3; Status Code: 404; Error Code: 404 Not Found; Request ID: QAYB3E4A0687KSWK; S3 Extended Request ID: ljZ+LRv3aG0N3y3vkQ8H7648JO7+KwxGpB8rwZaDhRT9Udm5cex4NQQpql+HjnJxxHH32jBAW14=; Proxy: null)

[freyesdulib]

Delivery file in DIP and Full AIP were not transferred to DuraCloud. Will re-ingest.

[kcrowe1981]

Is this an issue of Archivematica not getting what it needed to get into DuracCloud into Duracloud or a Duracloud issue? Or do we know?