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To tap into the growing market for subscription services and enhance customer loyalty, our platform needs to introduce a subscription-based payment system for products. This system will allow customers to subscribe to their favorite products or services and receive them on a regular basis without needing to manually reorder each time. The implementation must include a flexible subscription management interface for customers, automated billing, and an administrative dashboard for monitoring and managing subscriptions.
Objectives:
Recurring Revenue: Establish a steady stream of revenue by encouraging customers to subscribe to their preferred products.
Customer Convenience: Offer customers the convenience of receiving products regularly without the hassle of placing orders repeatedly.
Flexibility and Control: Provide customers with the ability to easily manage their subscriptions, including pausing, resuming, or canceling their subscriptions at any time.
Operational Efficiency: Automate the billing and renewal processes to minimize manual administrative work and streamline operations.
Required Changes:
Subscription Management Interface: Design and implement a user-friendly interface where customers can subscribe to products, set delivery frequencies, and manage their subscriptions.
Automated Billing System: Develop an automated system for recurring billing that securely processes payments according to the subscription terms.
Notification System: Implement a notification system to alert customers about upcoming renewals, payment issues, and changes in subscription status.
Administrative Dashboard: Provide administrators with tools to oversee subscription details, manage customer accounts, and adjust subscription options as necessary.
Integration with Existing Systems: Ensure the subscription system is fully integrated with the current product catalog, order management, and payment processing systems.
Acceptance Criteria:
Customers can subscribe to products directly from the product pages and manage their subscriptions through a dedicated account section.
The system automatically processes payments for each billing cycle and sends notifications regarding billing and subscription status.
Administrators can view and manage all active subscriptions, intervene in the case of payment failures, and generate reports on subscription metrics.
The subscription system is secure, compliant with payment industry standards, and offers a seamless experience for both customers and staff.
The text was updated successfully, but these errors were encountered:
Description:
To tap into the growing market for subscription services and enhance customer loyalty, our platform needs to introduce a subscription-based payment system for products. This system will allow customers to subscribe to their favorite products or services and receive them on a regular basis without needing to manually reorder each time. The implementation must include a flexible subscription management interface for customers, automated billing, and an administrative dashboard for monitoring and managing subscriptions.
Objectives:
Required Changes:
Acceptance Criteria:
The text was updated successfully, but these errors were encountered: