Trying to open Either the Settings or the Quick access from the Icon causes a crash

[Tre4Bax]

Microsoft PowerToys version

v0.8.01

Installation method

PowerToys auto-update, Microsoft Store

Running as admin

Yes

Area(s) with issue?

System tray interaction

Steps to reproduce

Right click the tray.
Choose either Settings or Quick Access.

✔️ Expected Behavior

Settings or Quick access opens

❌ Actual Behavior

The window for either will then open.
- Quick access an empty black box in the right place
- A window as an empty box with all the settings visible.
- or
- A settings window. This window will work but if you try to move the window the window will freeze and close

The item will pause for about 10 seconds, while not allowing any interactions.
Then close.

NOTE: Even though this happens the underlying functionality from PowerToys seems to work perfectly. I have not seen any issue despite continually getting the above error, simply because I use them and have not needed the settings. I encountered it this time as I wanted to specifically look at the settings for FancyZones, which I have not changed for some time.

Reviewing the Event log there a 328 Application errors noted over the last 3 months. These are as follows:

System

• Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

• TimeCreated

[ SystemTime] 2024-06-25T09:56:29.2180529Z

EventRecordID 86587

Correlation

• Execution

[ ProcessID] 28592
[ ThreadID] 23868

Channel Application

Computer Larch1.larch

• Security

[ UserID] S-1-5-21-1909302428-3991017576-737829279-1022

• EventData

  AppName PowerToys.Settings.exe
  AppVersion 0.80.1.0
  AppTimeStamp 65f90000
  ModuleName Microsoft.UI.Input.dll
  ModuleVersion 10.0.26078.1000
  ModuleTimeStamp 728c6b9d
  ExceptionCode c0000602
  FaultingOffset 000000000003d395
  ProcessId 0x6af0
  ProcessCreationTime 0x1dac6e5f2a2ab4b
  AppPath C:\Program Files\PowerToys\WinUI3Apps\PowerToys.Settings.exe
  ModulePath C:\Program Files\PowerToys\WinUI3Apps\Microsoft.UI.Input.dll
  IntegratorReportId 5b75f4b2-0787-4c40-9e7a-48e65e62893a
  PackageFullName
  PackageRelativeAppId

I have done an SFC /scannow.
I have unistalled PowerToys (removing any registry entries) and reinstalling from Microsoft store. After the reinstall it opened with the settings window. Once closed, it reverted back to the previous behaviour and will not start. It also added a new eventlog entry the same as the above.

Other Software

I do not believe this is interaction with other software. I have tried closing all applications in the system tray but the issue still occurs.

I have seen a similar issue in the past with the photos app closing in this way in an unexplained manner. Once I have sent this I will disable all start apps but PowerToys and reboot and see if this changes the issue.

[github-actions]

Hi I'm an AI powered bot that finds similar issues based off the issue title.

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it. Thank you!

Open similar issues:

• Crash when opening PowerToys "Settings" (#30034), similarity score: 0.80
• PowerToys V0.80.0-x64 is failing with AppCrash_PowerToys.Setting after completing install/reboot. (#32288), similarity score: 0.80

Closed similar issues:

• Power Toys UI crashes any time trying to open Settings (#30437), similarity score: 0.80
• Main settings window won't open / crashes without opening. Affects other parts of PowerToys as well. (#24303), similarity score: 0.79
• Powertoys crashing when trying to open (#27126), similarity score: 0.79

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

[Tre4Bax]

Checked those : No suggestion of a solution here but I have now read about reportbug and generated one.
PowerToysReport_2024-06-25-15-47-57.zip