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datamodel.itomig_gamifikation.xml
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datamodel.itomig_gamifikation.xml
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<?xml version="1.0" encoding="UTF-8"?>
<itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0">
<constants>
</constants>
<classes>
<class id="Playerinfo" _delta="define">
<parent>cmdbAbstractObject</parent>
<properties>
<category>bizmodel,searchable</category>
<abstract>false</abstract>
<key_type>autoincrement</key_type>
<db_table>playerinfo</db_table>
<db_key_field>id</db_key_field>
<db_final_class_field>finalclass</db_final_class_field>
<naming>
<format>%1$s</format>
<attributes>
<attribute id="nickname"/>
</attributes>
</naming>
<display_template/>
<reconciliation>
<attributes>
<attribute id="player"/>
<attribute id="nickname"/>
</attributes>
</reconciliation>
<uniqueness_rules>
<rule id="nickname_uniqueness" _delta="define">
<attributes>
<attribute id="nickname"/>
</attributes>
</rule>
</uniqueness_rules>
</properties>
<fields>
<field id="nickname" xsi:type="AttributeString" _delta="define">
<sql>nickname</sql>
<default_value>Player</default_value>
<is_null_allowed>false</is_null_allowed>
</field>
<field id="player" xsi:type="AttributeExternalKey">
<sql>player</sql>
<is_null_allowed>false</is_null_allowed>
<on_target_delete>DEL_AUTO</on_target_delete>
<target_class>User</target_class>
<filter>SELECT User WHERE id NOT IN (SELECT User AS u JOIN Playerinfo AS p ON p.player = u.id)</filter>
</field>
<field id="gender" xsi:type="AttributeEnum" _delta="define">
<values>
<value id="male">male</value>
<value id="female">female</value>
</values>
<sql>gender</sql>
<default_value>male</default_value>
<is_null_allowed>false</is_null_allowed>
</field>
<field id="exp" xsi:type="AttributeInteger" _delta="define">
<sql>exp</sql>
<default_value>0</default_value>
<is_null_allowed>false</is_null_allowed>
</field>
<field id="lv" xsi:type="AttributeInteger" _delta="define">
<sql>lv</sql>
<default_value>1</default_value>
<is_null_allowed>false</is_null_allowed>
</field>
<field id="lv_progress" xsi:type="AttributePercentage" _delta="define">
<sql>lv_progress</sql>
<default_value>0</default_value>
<is_null_allowed>false</is_null_allowed>
</field>
<field id="score" xsi:type="AttributeInteger" _delta="define">
<sql>score</sql>
<default_value>0</default_value>
<is_null_allowed>false</is_null_allowed>
</field>
<field id="icon" xsi:type="AttributeImage" _delta="define">
<display_max_width>256</display_max_width>
<display_max_height>256</display_max_height>
<default_image>images/default.png</default_image>
<is_null_allowed>false</is_null_allowed>
</field>
</fields>
<presentation>
<details>
<items>
<item id="col:col1">
<rank>5</rank>
<items>
<item id="fieldset:Playerinformation">
<rank>10</rank>
<items>
<item id="nickname">
<rank>10</rank>
</item>
<item id="player">
<rank>20</rank>
</item>
<item id="gender">
<rank>30</rank>
</item>
</items>
</item>
<item id="fieldset:Accountinformation">
<rank>10</rank>
<items>
<item id="exp">
<rank>40</rank>
</item>
<item id="lv">
<rank>50</rank>
</item>
<item id="lv_progress">
<rank>60</rank>
</item>
<item id="score">
<rank>70</rank>
</item>
</items>
</item>
</items>
</item>
<item id="col:col2">
<rank>5</rank>
<items>
<item id="fieldset:Playericon">
<rank>10</rank>
<items>
<item id="icon">
<rank>10</rank>
</item>
</items>
</item>
</items>
</item>
</items>
</details>
</presentation>
<methods>
<method id="GetExp" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function GetExp($lv)
{
if($lv == 25) return 1;
return (int)((5 * pow($lv, 3)) / 4.0);
}
]]>
</code>
</method>
<method id="ComputeEXP" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function ComputeEXP()
{
$aktuelles_lv = $this->Get('lv');
$this->Set('score', $this->Get('score') + 1);
if($aktuelles_lv < 25)
{
$next_lv = $aktuelles_lv + 1;
$progress = (int)(($this->Get('exp') * 100.0) / $this->GetExp($next_lv));
$this->Set('lv_progress', $progress);
if($progress >= 100)
{
$this->Set('lv', $next_lv);
if($next_lv == 25)
{
$this->Set('exp', 0);
$this->Set('lv_progress', 100);
return;
}
else
{
$this->Set('exp', $this->Get('exp') - $this->GetExp($next_lv));
$progress = (int)(($this->Get('exp') / $this->GetExp($next_lv + 1)) * 100);
$this->Set('lv_progress', $progress);
if($this->Get('lv') == 2) $this->AddProfil();
}
}
}
else $this->Set('lv_progress', 100);
}
]]>
</code>
</method>
<method id="AddProfil" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function AddProfil()
{
$profilecon = new URP_UserProfile();
$profilecon->Set('userid', $this->Get('player'));
$profilecon->Set('profileid', 1024);
$profilecon->DBInsert();
}
]]>
</code>
</method>
<method id="OnUpdate" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnUpdate()
{
$oUser = UserRights::GetUserObject()->Get('id');
$aChanges = $this->ListChanges();
if (array_key_exists('exp', $aChanges))
{
$this->ComputeEXP();
}
}
]]>
</code>
</method>
<method id="GetAttributeFlags">
<static>false</static>
<access>public</access>
<type>Custom</type>
<code>
<![CDATA[
public function GetAttributeFlags($sAttCode, &$aReasons = array(), $sTargetState = '')
{
// Force the computed field to be read-only, preventing it to be written
$lv_4 = (($sAttCode == 'nickname') && $this->Get('lv') < 4);
$lv_12 = (($sAttCode == 'icon') && $this->Get('lv') < 12);
if (($sAttCode == 'gender') || ($sAttCode == 'player') || ($sAttCode == 'lv') || ($sAttCode == 'lv_progress') || ($sAttCode == 'score') || $lv_4 || $lv_12)
return(OPT_ATT_READONLY | parent::GetAttributeFlags($sAttCode, $aReasons, $sTargetState));
return parent::GetAttributeFlags($sAttCode, $aReasons, $sTargetState);
}
]]>
</code>
</method>
<method id="GetInitialStateAttributeFlags">
<static>false</static>
<access>public</access>
<type>Custom</type>
<code>
<![CDATA[
public function GetInitialStateAttributeFlags($sAttCode, &$aReasons = array())
{
// This function is invoked when the object is CREATED on the Console
// It is called for each and every field of the object,
// but we just want to change the behavior for a single field
if (($sAttCode == 'exp') || ($sAttCode == 'lv') || ($sAttCode == 'lv_progress') || ($sAttCode == 'icon') || ($sAttCode == 'score'))
{
// Combine the new Flag with those imposed by a parent class
return(OPT_ATT_READONLY | parent::GetInitialStateAttributeFlags($sAttCode, $aReasons));
}
// For other fields ask the parent class to do the job
return parent::GetInitialStateAttributeFlags($sAttCode, $aReasons);
}
]]>
</code>
</method>
</methods>
</class>
<class id="FunctionalCI" _delta="if_exists">
<fields/>
<presentation/>
<methods>
<method id="OnInsert" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnInsert()
{
$oUserID = UserRights::GetUserObject()->Get('id');
$oObject = MetaModel::GetObject('Playerinfo', $oUserID, false);
if(is_object($oObject)){
$oObject->Set('exp', $oObj->Get('exp') + 5);
$oObject->DBUpdate();
}
else{
return;
}
}
]]>
</code>
</method>
<method id="OnUpdate" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnUpdate()
{
$oUserID = UserRights::GetUserObject()->Get('id');
$oObject = MetaModel::GetObject('Playerinfo', $oUserID, false);
if(is_object($oObject)){
$oObject->Set('exp', $oObj->Get('exp') + 1);
$oObject->DBUpdate();
}
else{
return;
}
}
]]>
</code>
</method>
<method id="OnDelete" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnDelete()
{
$oUserID = UserRights::GetUserObject()->Get('id');
$oObject = MetaModel::GetObject('Playerinfo', $oUserID, false);
if(is_object($oObject)){
$oObject->Set('exp', $oObj->Get('exp') + 3);
$oObject->DBUpdate();
}
else{
return;
}
}
]]>
</code>
</method>
</methods>
</class>
<class id="Ticket" _delta="if_exists">
<fields/>
<presentation/>
<methods>
<method id="OnInsert" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnInsert()
{
$sOQL = "SELECT Playerinfo WHERE player = :current_user->id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + 5);
$oObj->DBUpdate();
}
else{
return;
}
}
]]>
</code>
</method>
<method id="OnUpdate" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnUpdate()
{
$sOQL = "SELECT Playerinfo WHERE player = :current_user->id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + 1);
$oObj->DBUpdate();
}
else{
return;
}
}
]]>
</code>
</method>
<method id="OnDelete" _delta="define">
<static>false</static>
<access>protected</access>
<type>Custom</type>
<code>
<![CDATA[
protected function OnDelete()
{
$sOQL = "SELECT Playerinfo WHERE player = :current_user->id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + 3);
$oObj->DBUpdate();
}
else{
return;
}
}
]]>
</code>
</method>
</methods>
</class>
<class id="Incident" _delta="if_exists">
<fields/>
<presentation/>
<lifecycle>
<attribute/>
<stimuli/>
<states>
<state id="new" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">assignment_date</param>
</params>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="escalated_tto" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>SetAssignedDate</verb>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="assigned" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_reassign" _delta="redefine">
<target>assigned</target>
<flags>
<attribute id="agent_id">
<must_change/>
</attribute>
<attribute id="team_id">
<must_prompt/>
</attribute>
</flags>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_resolve" _delta="redefine">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">25</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="escalated_ttr" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_reassign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_resolve" _delta="redefine">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">25</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="pending" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="resolved" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_reopen" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_close" _delta="redefine">
<target>closed</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">close_date</param>
</params>
</action>
<action>
<verb>GainBonusEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
</states>
</lifecycle>
<methods>
<method id="GainEXP" _delta="define">
<static>false</static>
<access>public</access>
<type>LifecycleAction</type>
<code>
<![CDATA[
public function GainEXP($exp)
{
$sOQL = "SELECT Playerinfo WHERE player = :current_user->id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + $exp);
$oObj->DBUpdate();
}
else{
return;
}
}]]>
</code>
</method>
<method id="GainBonusEXP" _delta="define">
<static>false</static>
<access>public</access>
<type>LifecycleAction</type>
<code>
<![CDATA[
public function GainBonusEXP($exp)
{
$agent_id = $this->Get('agent_id');
$sOQL = "SELECT Playerinfo WHERE player = $agent_id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
if($this->Get('user_satisfaction') == 4) $exp *= 0;
if($this->Get('user_satisfaction') == 3) $exp *= 0.5;
//user_satisfaction == 2 exp bleibt gleich
if($this->Get('user_satisfaction') == 1) $exp *= 2;
$exp = (int) $exp;
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + $exp);
$oObj->DBUpdate();
}
else{
return;
}
}]]>
</code>
</method>
</methods>
</class>
<class id="UserRequest" _delta="if_exists">
<fields/>
<presentation/>
<lifecycle>
<attribute/>
<stimuli/>
<states>
<state id="new" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">assignment_date</param>
</params>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="escalated_tto" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">assignment_date</param>
</params>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="assigned" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_reassign" _delta="redefine">
<target>assigned</target>
<flags>
<attribute id="agent_id">
<must_change/>
</attribute>
<attribute id="team_id">
<must_prompt/>
</attribute>
</flags>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_resolve" _delta="redefine">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">25</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="escalated_ttr" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_reassign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_resolve" _delta="redefine">
<target>resolved</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">resolution_date</param>
</params>
</action>
<action>
<verb>SetElapsedTime</verb>
<params>
<param xsi:type="attcode">time_spent</param>
<param xsi:type="attcode">start_date</param>
<param xsi:type="string">DefaultWorkingTimeComputer</param>
</params>
</action>
<action>
<verb>ResolveChildTickets</verb>
<params/>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">25</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="approved" _delta="if_exists">
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">assignment_date</param>
</params>
</action>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="pending" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_assign" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
<state id="resolved" _delta="if_exists">
<flags/>
<transitions>
<transition id="ev_reopen" _delta="redefine">
<target>assigned</target>
<actions>
<action>
<verb>GainEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
<transition id="ev_close" _delta="redefine">
<target>closed</target>
<actions>
<action>
<verb>SetCurrentDate</verb>
<params>
<param xsi:type="attcode">close_date</param>
</params>
</action>
<action>
<verb>GainBonusEXP</verb>
<params>
<param xsi:type="int">5</param>
</params>
</action>
</actions>
</transition>
</transitions>
</state>
</states>
</lifecycle>
<methods>
<method id="GainEXP" _delta="define">
<static>false</static>
<access>public</access>
<type>LifecycleAction</type>
<code>
<![CDATA[
public function GainEXP($exp)
{
$sOQL = "SELECT Playerinfo WHERE player = :current_user->id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + $exp);
$oObj->DBUpdate();
}
else{
return;
}
}]]>
</code>
</method>
<method id="GainBonusEXP" _delta="define">
<static>false</static>
<access>public</access>
<type>LifecycleAction</type>
<code>
<![CDATA[
public function GainBonusEXP($exp)
{
$agent_id = $this->Get('agent_id');
$sOQL = "SELECT Playerinfo WHERE player = $agent_id";
try{
$oSearch = DBObjectSearch::FromOQL($sOQL);
$oSearch->AllowAllData();
}
catch (OQLException $e)
{
$this->m_aWebrequestErrors[] = "query syntax error for recipient '$sOqlAttCode'";
return $e->getMessage();
}
$oSet = new DBObjectSet($oSearch, array() /* order */, array());
if($oSet->Count() > 0)
{
if($this->Get('user_satisfaction') == 4) $exp *= 0;
if($this->Get('user_satisfaction') == 3) $exp *= 0.5;
//user_satisfaction == 2 exp bleibt gleich
if($this->Get('user_satisfaction') == 1) $exp *= 2;
$exp = (int) $exp;
$oObj = $oSet->Fetch();
$oObj->Set('exp', $oObj->Get('exp') + $exp);
$oObj->DBUpdate();
}
else{
return;
}
}]]>