diff --git a/eventstore/tasks.py b/eventstore/tasks.py
index 7221c56e..2062695f 100644
--- a/eventstore/tasks.py
+++ b/eventstore/tasks.py
@@ -833,6 +833,10 @@ def update_whatsapp_template_send_status(message_id, preferred_channel=None):
         status = WhatsAppTemplateSendStatus.objects.get(
             message_id=message_id, event_received_at__isnull=True
         )
+
+        if status.status == WhatsAppTemplateSendStatus.Status.ACTION_COMPLETED:
+            return
+
         status.event_received_at = timezone.now()
         status.status = WhatsAppTemplateSendStatus.Status.EVENT_RECEIVED
 
diff --git a/eventstore/tests/test_tasks.py b/eventstore/tests/test_tasks.py
index 8b37c4cf..60d117ce 100644
--- a/eventstore/tests/test_tasks.py
+++ b/eventstore/tests/test_tasks.py
@@ -985,6 +985,24 @@ def test_update_status_sms(self, mock_flow_start):
         self.assertIsNotNone(self.status.event_received_at)
         mock_flow_start.assert_not_called()
 
+    @mock.patch("eventstore.tasks.async_create_flow_start")
+    def test_update_status_action_completed(self, mock_flow_start):
+        """
+        If the status record is already action_completed then do nothing.
+        """
+        self.status.status = WhatsAppTemplateSendStatus.Status.ACTION_COMPLETED
+        self.status.save()
+        tasks.update_whatsapp_template_send_status(self.status.message_id, "SMS")
+
+        self.status.refresh_from_db()
+
+        self.assertEqual(
+            self.status.status, WhatsAppTemplateSendStatus.Status.ACTION_COMPLETED
+        )
+        self.assertEqual(self.status.preferred_channel, "WhatsApp")
+        self.assertIsNone(self.status.event_received_at)
+        mock_flow_start.assert_not_called()
+
 
 class ProcessWhatsAppTemplateSendStatusTests(TestCase):
     def setUp(self):