Merge pull request #168 from GeoscienceAustralia/feature/sandbox-down

Alert for DEA Sandbox

docs/tech-alerts-changelog/_tech_alerts_changelog.md

@@ -2,16 +2,28 @@
 % https://docs.dev.dea.ga.gov.au/public_services/dea_knowledge_hub/tech_alerts_changelog.html
 
 :::{admonition} DEA System Status
-:class: caution
+:class: danger
 % Change the 'class' to either: tip / caution / danger
 
+2024-03-28: DEA Sandbox outage
+
+DEA is currently working on a solution to this issue. See below for more information.
+
 2024-03-21: We have received notice from NASA that Direct Broadcast satellite downloads from the Terra satellite are currently unavailable. This means that Terra-derived [DEA Hotspots](https://hotspots.dea.ga.gov.au/) are unavailable until further notice.
 
 % All DEA systems are working as expected. There are no outstanding incidents or errors to report.
 
 See the [DEA monitoring dashboard](https://monitoring.dea.ga.gov.au/) to check the current status of DEA's services.
 :::
 
+## 2024-03-28: DEA Sandbox outage
+
+There is currently an unplanned outage on the [Digital Earth Australia Sandbox](https://app.sandbox.dea.ga.gov.au/). DEA is investigating the cause of the problem and is working on implementing a solution. It is currently unknown how long the outage will last.
+
+You will be unable to log in or access your DEA Sandbox account while the incident is ongoing. You may also notice reduced performance on other DEA systems during this outage.
+
+You can monitor the status of DEA’s systems on the [DEA monitoring dashboard](https://monitoring.dea.ga.gov.au/). If you would like to contact DEA, please email [[email protected]](mailto:[email protected])
+
 ## 2024-03-25: DEA Waterbodies version 3.0.0 released
 
 Improvements include additional supporting data for the most recent observations made available through web mapping services (WMS) and DEA Maps, more metadata, Landsat 9 data, and pipeline upgrades. Version 3.0.0 of DEA Waterbodies uses the same underlying polygon set as DEA Waterbodies version 2.0.0. [Learn more](/data/product/dea-waterbodies-landsat/?tab=history)