Skip to content

This is a project from the Foundations in Design Thinking certificate program with IDEO U.

License

Notifications You must be signed in to change notification settings

portfolioRM/DesignThinking-PatientFeedback

Repository files navigation

RM_DT

Project Summary:

For my “Foundations in Design Thinking” certificate I took 2 courses from IDEO U: Insights for Innovation and From Ideas to Action. For these classes I chose the following problem statement:

How might we provide better feedback tools/mechanisms for patients in a healthcare setting?

I choose this topic because I have both heard stories from friends and experienced situations where I feel it is difficult to give feedback as a patient of healthcare services. Sometimes this can be as simple as a tip. Other times it can be either positive or negative thoughts we share with friends and family but never the hospital and providers. Currently, I work for a hospital. So, I see this issue from the viewpoint of the hospital system as well. I often think: What valuable insights are being missed because this feedback falls through the cracks?

Steps Involved:

  • Observing Patients
  • Interviewing Patients
  • Gaining Empathy for Patients
  • Insights Garnered
  • Ideating Solutions
  • Prototyping Solutions
  • Iterating to Refine Solutions

Files Uploaded:

I have included a sample of the research for this project.

  1. "RashmiMariyappa_1_DesignThinking_ThePitch"
    This was the final pitch presentation summarizing our findings and next steps.

  2. "RashmiMariyappa_2_DesignThinking_Empathy"
    This is the documentation of my patient empathy experience done as a customer journey map.

  3. "RashmiMariyappa_3_DesignThinking_Ideation"
    These are presentation images that document the ideation session.

  4. "RashmiMariyappa_4_DesignThinking_Iteration"
    These are presentation images that lay out the iterative next steps for prototyping, including evaluating the original prototypes through a desirability, feasibility, and viability lens.

About

This is a project from the Foundations in Design Thinking certificate program with IDEO U.

Topics

Resources

License

Stars

Watchers

Forks