Merge pull request #26 from telefonicaid/hardening/5_detailed_contact…

…_info

hardening/5_detailed_contact_info

CHANGES_NEXT_RELEASE

@@ -3,4 +3,5 @@
 - [cosmos] [HARDENING] Add initial content to the general README (#1)
 - [cosmos-gui] [HARDENING] Set 740 permissions to new created accounts (#17)
 - [cosmos-gui] [HARDENING] Add the HDFS superuser as a configuration parameter (#20)
+- [cosmos-gui] [HARDENING] Add detailed information about reporting issues and contact information (#5)
 - [cosmos-gui] [HARDENING] Running as sudo is not required anymore (#28)

cosmos-gui/README.md

@@ -13,7 +13,7 @@
     * [Cosmos account provision](#provision)
         * [Migration from an old version of Cosmos](#migration)
     * [Dashboard](#dashboard)
-* [Contact](#contact)
+* [Reporting issues and contact information](#contact)
 
 ##<a name="whatis"></a>What is cosmos-gui
 This is one of the pieces of the called "Cosmos ecosystem". Cosmos is the code name for a [Hadoop](http://hadoop.apache.org/)-based solution to FIWARE's BigData Analysis Generic Enabler; such a solution is based on the split of storage and computing:
@@ -220,9 +220,15 @@ Next coming versions of the GUI will allow the users to explore their HDFS space
 
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-##<a name="whatis"></a>Contact
-francisco dot romerobueno at telefonica dot com **[Main contributor]**
-<br>
-german dot torodelvalle at telefonica dot com **[Contributor]**
+##<a name="contact"></a>Reporting issues and contact information
+There are several channels suited for reporting issues and asking for doubts in general. Each one depends on the nature of the question:
+
+* Use [stackoverflow.com](http://stackoverflow.com) for specific questions about the software. Typically, these will be related to installation problems, errors and bugs. Development questions when forking the code are welcome as well. Use the `fiware-cosmos` tag.
+* Use [[email protected]](mailto:[email protected]) for general questions about the software. Typically, these will be related to the conceptual usage of the component, e.g. wether it suites for your project or not. It is worth to mention the issues reported to [[email protected]](mailto:[email protected]) are tracked under [http://jira.fiware.org](http://jira.fiware.org); use this Jira to see the status of the issue, who has been assigneed to, the exchanged emails, etc, nevertheless the answers will be sent to you via email too.
+* Personal email:
+    * [[email protected]](mailto:[email protected]) **[Main contributor]**
+    * [[email protected]]([email protected]) **[Contributor]**
+
+**NOTE**: Please try to avoid personaly emailing the contributors unless they ask for it. In fact, if you send a private email you will probably receive an automatic response enforcing you to use [stackoverflow.com](stackoverflow.com) or [[email protected]](mailto:[email protected]). This is because using the mentioned methods will create a public database of knowledge that can be useful for future users; private email is just private and cannot be shared.
 
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